Privacy Policy

SkyFreight Squad respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit a form, book a call, contact our team, or use our freight operations support services.

By using our website or communicating with SkyFreight Squad, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal, business, and operational information that you provide directly to us, including:

• Name
• Company name
• Job title
• Email address
• Phone number
• Business location
• Website URL
• Service interest
• Freight operation details
• Back-office challenges
• Message or inquiry details
• Information shared during discovery calls, emails, forms, or business communication

If you become a client, we may also collect business and operational information required to deliver our services, such as workflow details, SOPs, shipment-related information, customer or carrier communication details, billing documentation, escalation rules, and access-related information for approved business systems.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• General location data
• Website performance and usage data

This information helps us understand how visitors use our website and improve the user experience.

3. How We Use Your Information

SkyFreight Squad may use collected information to:

• Respond to inquiries
• Schedule discovery calls
• Prepare proposals or service plans
• Understand your freight operation needs
• Provide dispatch, track & trace, billing, customer support, and related back-office services
• Manage onboarding and client communication
• Deliver service updates and operational reports
• Improve website performance and service quality
• Maintain internal records
• Send relevant business communication
• Protect our website, systems, clients, and business operations
• Comply with legal, contractual, or regulatory obligations

We do not sell your personal information.

4. Client Operational Data

As part of our services, clients may provide access to freight-related systems, transportation management systems, email accounts, communication channels, documents, billing records, or other operational tools.

We use this information only for the agreed business purpose. This may include supporting dispatch operations, shipment tracking, customer updates, invoice processing, documentation review, exception management, reporting, and other services agreed with the client.

Clients are responsible for ensuring that any data shared with SkyFreight Squad is accurate, lawful, authorized, and appropriate for the service being provided.

5. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand visitor behavior, and support marketing activities.

Cookies may help us:

• Remember user preferences
• Analyze website traffic
• Improve website speed and usability
• Understand which pages are most useful
• Measure marketing campaign performance

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. How We Share Information

We may share information only when necessary for legitimate business purposes, including with:

• Internal team members and authorized contractors
• Technology and hosting providers
• CRM, email, calendar, and communication platforms
• Analytics and website performance tools
• Payment, billing, or accounting service providers
• Legal, compliance, or professional advisors
• Authorities when required by law

We do not rent or sell your personal information to third parties.

7. Third-Party Tools and Platforms

SkyFreight Squad may use third-party tools to operate the website, manage forms, schedule calls, communicate with clients, analyze performance, or provide services.

These third-party platforms may process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

SkyFreight Squad is not responsible for the privacy practices, security, or content of third-party websites or platforms.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include access controls, role-based permissions, secure communication practices, internal process controls, and limited access to client systems.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information.

9. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Client operational data may be retained according to the applicable service agreement, legal requirements, or business necessity.

When information is no longer required, we may delete, anonymize, or securely archive it.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where consent is the basis of processing
• Request a copy of the information we hold about you

To make a privacy request, contact us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

11. Email and Marketing Communication

If you contact us, submit a form, or become a client, we may send you business-related emails, service updates, proposals, follow-ups, or relevant communication.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.

Even if you opt out of marketing communication, we may still send necessary service, transactional, legal, or account-related messages.

12. Children's Privacy

Our website and services are intended for business users and are not directed to children.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. International Data Processing

SkyFreight Squad may process information in the United States or other locations where our team, systems, service providers, or business partners operate.

By using our website or services, you understand that your information may be transferred to and processed in locations outside your country or state of residence.

14. Links to Other Websites

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

SkyFreight Squad
A SkyLight Global LLC company
Email: hello@skyfreightsquad.com
Website: https://www.skyfreightsquad.com